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FAQS

Can you notify me when an out of stock product is back in stock?

We love our beauty products and know how frustrating it is when a product is out of stock. Please click the 'Waitlist Me' button located on the right hand side of the product page that is currently out of stock, and complete the required fields. You will receive an automated notification via email once the item is back in stock.

What are your delivery options and how much is shipping?

We currently offer the following delivery options:

Service

Cost

Delivery Time Frames

Standard

$2.99 for all orders

3 - 4 Working Days

Express (Next-day-delivery)

$8.99 for all orders

1-2 Working Days

International

$29.99 for all orders

14-20 Working Days



*Self-collection at Singpost POPStation is currently not available.

Delivery Terms & Conditions
- Delivery times are based on orders placed before 12pm SGT.
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events or government mandated Covid-19 safety measures.
- Delivery is only available on weekdays (excluding Singapore Public Holidays).

How can I track my order?

You can track your order here.

Who should I contact if I have any questions about my Atome account?

You can first review Atome's own “frequently asked questions” on their website at https://www.atome.sg/en-sg/helps for support. If you require further assistance with your Atome account you can contact Atome directly by sending an email tosupport@atome.sg

How do I check my points balance?

Log into 'My Account' and you can view your points balance in your Account Page.

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